Thank you for shopping at our furniture store. We value your trust in our products and our primary goal is to ensure your satisfaction. Herein, we outline our Exchange and Return policy.
Exchange: If you discover a defect in the item purchased from our store, we permit an exchange within 24 hours from the purchase date. The item for exchange should be in the same condition as when it was bought, unused, and in its original packaging, along with all accessories (if any) for a successful exchange process. Please note that any damage caused by mishandling or incorrect usage from the customer’s end will not be covered under our exchange policy.
Return: We regret to inform you that our store does not offer returns unless the item is defective. If you have received a defective item, please inform us within 24 hours of the purchase date, and we will take necessary action to rectify the situation. Kindly ensure that the item is in the same condition as when it was bought, unused, and in its original packaging.
Procedure: To initiate an exchange, please contact our customer service team with your purchase receipt, a brief explanation of the defect, and any relevant photos or videos. Once we verify the purchase and defect, we will provide further instructions.
Non-returnable items: Custom-made orders, clearance items, discounted items, or any items marked as “final sale” are not eligible for exchange.
Discretion: We reserve the right to deny any exchange if we conclude that the product is not defective or does not meet the criteria for exchange as mentioned in this policy.
We appreciate your understanding and cooperation in adhering to these policies. Our aim is to provide a seamless shopping experience with top-notch customer service. If you have any questions about this policy or any other inquiries, please do not hesitate to contact our customer service team.